Privacy Policy

We collect information you provide directly when using our services:

• Account information: Name, email address, company name, and role when you create an account or contact us.
• Usage data: How you interact with our platform, including agent configurations, workflow executions, and feature usage.
• Customer data: Data you connect to Auzora for processing (CRM records, support tickets, documents). This data is processed on your behalf and never used for model training.
• Technical data: IP address, browser type, device information, and access timestamps collected automatically.

We use the information we collect to:

• Provide, maintain, and improve our AI automation services
• Process your workflows and agent tasks as configured
• Send service-related communications and updates
• Respond to support requests and inquiries
• Analyze usage patterns to improve product performance (aggregated, anonymized data only)
• Comply with legal obligations and enforce our terms

We take data security seriously:

• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS 1.3).
• SOC 2 Type II: Our infrastructure and processes are SOC 2 compliant.
• Hosting: Choose between US (Virginia) or EU (Frankfurt) data centers. Your data stays in your selected region.
• Access controls: Role-based access control (RBAC), SSO support, and comprehensive audit logging.
• No model training: Your data is never used to train AI models.

We use the following categories of third-party services:

• Cloud infrastructure: For hosting and compute resources
• AI model providers: For natural language processing and agent reasoning
• Analytics: Aggregated usage analytics to improve our product (no personal data shared)
• Payment processing: For subscription billing

We do not sell your personal information to any third party.

Depending on your location, you may have the following rights:

• GDPR (EU users): Right to access, rectify, erase, restrict processing, data portability, and object to processing.
• CCPA (California users): Right to know, delete, opt-out of sale (we do not sell data), and non-discrimination.
• All users: You can request data export or deletion at any time by contacting us.

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal data within 30 days. Some data may be retained longer for legal compliance or legitimate business purposes.

For privacy-related questions or to exercise your rights, contact us at:

Email: info@auzora.ai

Address: No. 25, Alley 298/105 Ngoc Hoi Street, Dai Thanh Commune, Thanh Tri District, Hanoi, Vietnam